Terms & Conditions of Hire.

These terms and conditions form an integral part of your hire contract with Roofbox Hire Essex hereinafter referred to as the “Company”.

The Company address is 49 Southfalls Road, Canvey Island, Essex SS8 7QA

Definitions

• Hirer: The person whose name and address appear at the top of the hire contract of which these terms and conditions form a part. The Hirer must be at least 18 years old and accepts full legal liability for all equipment listed on the hire contract, regardless of whether the equipment is for personal use or for another member of their party under the same contract.

• Equipment: Includes roof racks, fittings, cycle carriers, roof boxes, and any other item(s) hired by the Hirer from the Company.

• Hire Period: The duration from when the equipment is collected or received by the Hirer until it is due to be returned. These dates are clearly stated on the hire contract.

Conditions of Hire

1. Identification

   The Hirer must provide a satisfactory form of identification (e.g., passport, driving licence, utility bill). The Company reserves the right to withhold equipment if the Hirer cannot properly identify themselves, and no refund will be given in such cases.

2. Liability

The Hirer accepts full personal liability for the equipment from the time it is received until it is returned to the Company. The Company reserves the right to charge the Hirer the full replacement cost if the equipment is damaged, lost, or stolen during the hire period. 

Replacement Costs Are As Follows

  - Roof Boxes: Thule Touring 100 £375, Thule Motion 200 M £465, Thule Motion 800 XL £500, Thule Motion XT XL £550, Thule Atlantis 760 £450, Thule Atlantis 200 £400, Force XTM £465, Force XTL £500, Force XTXL £550

  - Roof Racks: Thule Aero/Wing Bars £155.00, Square Bars £75.00, Foot Packs £130

 - Fitting Kits £45 

  - Lost Keys: £5 per key, Broken Key in Box/Rack £100

3. Collecting Equipment.

  The Hirer or their agent must sign a receipt upon collection, acknowledging that they have inspected the equipment, confirming it is as ordered and in satisfactory working order and condition.

4. Amendments.

One change to the booking details is allowed free of charge after the booking is accepted, subject to equipment availability.

No changes are accepted within 14 days of the collection date.

All amendments must be made in writing via post or email.

Subsequent amendments will incur a £5 fee per change.

5. Payment

Hire charges must be paid in full 14 days before the hire period unless alternative arrangements have been made.

6 Cancellations and Cancellation Fees

6.1 No refunds for cancellations within 14 days of the hire period.

6.2 Cancellations 15-20 days before the hire period incur a 20% fee of the hire contract value.

6.3 Cancellations 20 days or more before the hire period incur a £10 administration fee.

6.4 All cancellation fees are at the Company's discretion, except for 6.1, where no refund is provided.

7. Product Alternatives

If pre-booked equipment is unavailable due to loss or damage, the Company will endeavor to provide equipment of equal quality and value.

If the Hirer declines the alternative, they are entitled to a full refund for the missing equipment.

The Company accepts no further liability beyond this refund.

8. Returning Equipment Late.

Late returns will incur a proportional daily rate, up to the replacement cost of the equipment, plus any legal fees or recovery costs.

9. Deposits

A minimum £100 security deposit is required for each roof box hire, payable at the time of collection/fitting.

The Company reserves the right to demand a deposit from any Hirer at any time, and to refuse to hire equipment to any client without entering into a contractual relationship.

The Company may cancel a contract at any time without notice and refund any monies paid, without further liability.

10. Roof Boxes. Roof Racks

It is the Hirer’s responsibility to ensure these items remain properly fitted during the hire period.

If Company staff fit the equipment, it is entirely at the Hirer’s risk.

The Company accepts no liability for any damage to the vehicle or third parties.

11. Special Offers & Discounts

Special offers and discounts are at the Company’s discretion.

Only one offer can be used per hire period, and the Company reserves the right to withdraw any offers without notice.

12. Liability

Except as provided in these conditions and where prohibited by statute, the Company will not be liable for any loss, damage, or injury caused by the equipment or its use.

Your statutory rights are not affected.